I ordered new battery/starter cables for my PA24 on the Friday and they arrived before lunchtime on Monday, which is very impressive given that you're in the US and I'm in the UK. The cables have fixed my poor-starting issue (somehow my engineers had missed the rather old SB requiring replacement of the Al ones...) and I understand that they were exactly as required, so five stars for the product and service level. The only negative point is the rather high cost. Your company has an effective monopoly and it shows in the pricing. Minus one star for that!